Thank you for shopping with us! We offer free shipping in the continental United States and Armed Forces..

Shipping times:
Orders typically ship within 1-2 business days of being placed. Once shipped, delivery typically takes 3-7 business days. Please note that delivery times may be longer for orders shipping to Hawaii, Alaska, or other U.S. territories.

Order tracking:
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online and see the estimated delivery date.

Order cancellation:
If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we'll be happy to cancel it and issue a full refund. If your order has already shipped, you'll need to return it for a refund.

International Shipping:
At this time, we do not offer international shipping. We apologize for any inconvenience.

If you have any further questions or concerns about our shipping policy, please feel free to contact us. We're always here to help!

Revised Oct 10th, 2023

Welcome to IronCladFamily.com, the world’s only website that allows users to store critical information securely and then delivers that information to a designated recipient after an event takes place.

1.      Overview

Before using this website, you must review and accept the following terms and conditions (the “Agreement”) and set up an IronClad Family account. The Agreement defines your rights and responsibilities as a user ("User") of the website operated by IronCladFamily.com LLC, a Florida Limited Liability Company, (“IronClad Family” or “we”) and located at IronCladFamily.com (the “Website”).  If you're establishing an account through an IronClad Family partner, account options (such as the ability to participate in upgrades, downgrades, and conversions) and payment requirements made available to you may vary from those described in these Terms; however, these Terms govern your use of the Service and your relationship with us.

The Website is operated in the United States of America. Access is governed by these terms and conditions under the laws United States and the State of Florida. Registration as a user of, or subscriber to, the Website results in your registration information being stored and processed in the United States, and you specifically consent to IronClad Family’s storage and processing of the personal data you submit. All registration information is protected by our Privacy Notice, the most current terms of which are incorporated by reference.

If you don't agree with any of these terms, or if you have any objections to our Privacy Notice, you must not use the Website.

2.      Refund Policy

Thank you for shopping at IronClad Family!

We offer free refunds and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

2.1.  Eligibility for Refunds and Exchanges

• Your item must be in the same condition that you received it without damage or wear.
• The item must be in the original packaging.
• To complete your return, we will look at your order number as the receipt. If not available, we will require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

2.2.  Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ironcladfamily.com and send your item to:

IronClad Family

4706 Chiquita Blvd S
Suite 200-434
Cape Coral FL 33914

2.3.  Exempt Goods

The following are not eligible for refunds:

• Gift cards
• Personalized items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

2.4.  Late or missing refunds

• If you have not received a refund in the prescribed period of time, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at support@ironcladfamily.com

2.5.  Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address. 

IronClad Family

4706 Chiquita Blvd S
Suite 200-434
Cape Coral FL 33914

• Depending on where you live the time it takes for your exchanged product to reach you may vary.
• We cannot guarantee that we will receive your returned item.
• For purchases made directly from the IronClad Family online shop, you can return the product within 30 days of receiving it if you are not satisfied. Once IronClad Family receives the returned product, the refund will be processed. If you are within 30 days of purchase, you can initiate your return claim by clicking here*.
  
  *This link is valid for IronClad Family online shop purchases only. If you purchased a product from another retailer, your purchase is subject to the retailer's return policy. Please contact the reseller for further instructions for return.